Frequently Asked Questions
| My Account | |
|---|---|
| Q. | Money has been taken from my credit card but I haven’t received the goods. |
| A. | Please see delivery option pg for delivery window or contact our customer care department on 0370 3663 363. |
| Q. | I am an existing food account Can I use my food account? |
| A. | No, you are required to open an online equipment account. |
| Q. | I've got an account but can't remember my password/my password is not recognised. What do I do next? |
| A. | There is a link under “log in to my account” to help you retrieve your password. |
| Placing an order | |
| Q. | I've got an offer code but the website won't accept it. What do I do next? |
| A. | It's quite possible then that the offer code has expired. However, if you are having problems with the offer code on the website, please call us on 0370 3663 363 and we'll sort it out for you. Please note that only one offer code or promotional voucher can be used per order and may not be used in conjunction with any other promotional offer. |
| Q. | Is the 3663 Catering equipment site secure? |
| A. | Please see our security policy. |
| Q. | I've found an item cheaper on another site - do you price match? |
| A. | Yes, however the item must be like for like i.e. same manufacture and same model number etc , we must have prove or current cost in form of in date quote & the delivery method must be the same. |
| Delivery | |
| Q. | If my delivery has not arrived who do I contact, FedEx or 3663 Catering Equipment? |
| A. | Please contact our customer care department on 0370 3663 363. |
| Q. | Do you deliver outside the UK? |
| A. | Please see delivery option page for outside mainland UK areas & despatch prices. |
| Q. | Can I collect the goods? |
| A. | Our distribution site is in Bristol ( see contact pg for details) Yes you can collect M-F .900-16.00, please contact 0370 3663 363 to arrange , normal payment method applies. |
| Q. | Can I have same day delivery? |
| A. | Although very limited offering we may be able to help out, please contact 0370 3663 363. |
| Tracking | |
| Q. | Will I receive confirmation of acceptance of my order? |
| A. | Yes via e-mail. |
| Q. | What if some of the items ordered are not in stock - when is my parcel sent? |
| A. | We normally operate a whole order only system, however if goods are urgent then requested the goods will come to you as they are available. Please note that goods not kept in stock are marked with availability logo’s. |
| Returns | |
| Q. | The product is not how I perceived it to be. |
| A. | Please contact our customer care department on 0370 3663 363 or returns policy for direction. |
| Q. | I don’t seem to have the correct goods that I ordered. |
| A. | Please contact our customer care department on 0370 3663 363 or returns policy for direction. |
| Q. | I have received the goods but they are damaged. |
| A. | Please contact our customer care department on 0370 3663 363 or returns policy for direction. |
| Q. | Do you offer sale or return? |
| A. | Please see returns policy & prices. |
| Other | |
| Q. | Where can I find more information about using 3663 Food Service? |
| A. | Please feel free to visit our website at www.3663.co.uk |
| Q. | Do you offer a printing/branding service for products? |
| A. | Embroidery. We can not set up logos via our website. Please call our sales line on 0370 3663 960 to discuss your requirements. There will be a charge to set up your logo for which we will send you a quotation. A copy of the artwork at the size you want it to appear on the garment will have to be given. |
| Q. | Can I have made to measure/custom built products? |
| A. | This service is available please contact our customer care department on 0370 3663 363 for advice. |
| Q. | Do you offer spares/warranty? |
| A. | Yes please contact our warranty department on 0117 900 1096. |
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